Title Capitalization

Titles organize pages and guide readers. A title appears at the beginning of a page or section and briefly describes the content that follows.

Title Case

Title case is used when creating the article title. Our style includes capitalization of the first letter of every word in the article's title. This format ensures continuity across knowledge bases.

Examples

How Can I Access My GT Office 365 Mailbox?

Don’t use punctuation in a title unless the title is a question.

Technical Implementation

Titles are created in the Short Description field in the Knowledge Record interface.

Highlighted: Short Description field that determines the article title

How It Should Look

Sample title in knowledge base

Sample title in article page

Title Conversion Tool: This application will capitalize your title for you.