KM Design System
  • KM Design System
  • Getting Started
  • Create An Article
    • Standard Template
    • FAQ Template
    • How-To Template
    • KCS Template
    • Known Error Template
    • Known Issue Template
    • Service Description Template
    • What Is Template
  • Contribute To the Design System
  • Requesting Help
  • Writing
  • Accessible Writing
  • Fonts & Typefaces
  • Grammar & Mechanics
  • Headers
  • Meta Tags
  • Title Capitalization
  • Web Components
    • Accordion
      • How-To Apply Accordion
      • Accordion Bug
    • Horizontal Rule
    • Images
    • Links
      • How To Apply Link Variant
    • Tables
      • How To Create Accessible Tables
      • Styling & Formatting (coming soon)
  • Patterns
    • 3 Card Layout
      • Article 3 Card
      • Category Desc 3 Card
  • Release Notes
    • March 18, 2021 Release
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KM Design System

NextCreate An Article

Last updated 4 years ago

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How to use the KM Design System

This was created for Georgia Tech's knowledge contributors so they can create consistent, accessible, and engaging knowledge articles. Whether you're a newly-trained or seasoned contributor, this resource is for you! The system is divided into the 4 sections below. You can also reference the navigation bar to the left to quickly find what you need.

  • Getting Started - If you're new to knowledge creation or need a refresher on the basics of creating knowledge in ServiceNow and the Design System, these resources are for you.

  • Writing - Learn how to craft compelling content and enhance your syntax for all readers.

  • Web Components - These are standalone web elements that can be reused often across various types of KB articles.

  • Patterns - These are common layouts that incorporate a mixture of web components. By implementing standardized patterns, your readers will be able to ingest your content quickly and the ServiceNow platform will be easier to use.

(Instructions)

- collapsible content within a frame

- great for creating visual breaks and separation.

- standard sizes and formats

- how to create and what they should look like.

- tabular data needs to be accessible. What does that mean for you?

Create An Article
Contribute to the Design System
How-to Request Help
Accessible Writing
Fonts & Typefaces
Grammar & Mechanics
Headers
Title Capitalization
Writing for Accessibility
Accordions
Horizontal Lines / Horizontal Rules
Images
Links
Tables
3 Card Layout