Requesting Help

If you're having trouble creating a KB article and would like some assistance, you can ask for help!


A variety of training programs are offered by OIT. View the ServiceNow Training Options for a list of courses and registration details.

Hands-On Assistance?

While this list is not definitive, below are a few examples:

  • Writing

  • Page Layouts

  • Graphic Design

  • Table Formatting & Structure

  • Flowchart Design (in lieu of Vizio PDFs)

  • Category Descriptions

How Can You Ask For Help?

  • Submit a Help Request in the IT Portal at Include "Category: Website Design" in your short description.

  • Post your question in the ServiceNow Champions group in Teams. Depending on your role, you may not have access to the channel and will need to contact your category approver to do so.

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