KM Design System
  • KM Design System
  • Getting Started
  • Create An Article
    • Standard Template
    • FAQ Template
    • How-To Template
    • KCS Template
    • Known Error Template
    • Known Issue Template
    • Service Description Template
    • What Is Template
  • Contribute To the Design System
  • Requesting Help
  • Writing
  • Accessible Writing
  • Fonts & Typefaces
  • Grammar & Mechanics
  • Headers
  • Meta Tags
  • Title Capitalization
  • Web Components
    • Accordion
      • How-To Apply Accordion
      • Accordion Bug
    • Horizontal Rule
    • Images
    • Links
      • How To Apply Link Variant
    • Tables
      • How To Create Accessible Tables
      • Styling & Formatting (coming soon)
  • Patterns
    • 3 Card Layout
      • Article 3 Card
      • Category Desc 3 Card
  • Release Notes
    • March 18, 2021 Release
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  • Training
  • Hands-On Assistance?
  • How Can You Ask For Help?

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Requesting Help

If you're having trouble creating a KB article and would like some assistance, you can ask for help!

Training

A variety of training programs are offered by OIT. View the ServiceNow Training Options for a list of courses and registration details.

Hands-On Assistance?

While this list is not definitive, below are a few examples:

  • Writing

  • Page Layouts

  • Graphic Design

  • Table Formatting & Structure

  • Flowchart Design (in lieu of Vizio PDFs)

  • Category Descriptions

How Can You Ask For Help?

  • Submit a Help Request in the IT Portal at Services.gatech.edu. Include "Category: Website Design" in your short description.

  • Post your question in the ServiceNow Champions group in Teams. Depending on your role, you may not have access to the channel and will need to contact your category approver to do so.

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Last updated 3 years ago

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